FAQS

What are the benefits of creating a Solomon Lawrence account?

Creating a Solomon Lawrence account allows you to: 

(1) Store shipping and billing addresses to expedite your checkout; 
(2) Save the contents of your shopping bag for later; 
(3) Easily access your current order details and history; 
(4) Save credit card information to expedite checkout; 
(5) Discover recommended items.

Tracking

To track the status of your order, click the “View Your Order” tab in the confirmation email you received from us. This will keep you up to date on your order status.

If you opted in to receive notifications about your order status, you will get them through the platform you provided.

 

Sizing

Each product page will include a size guide with general recommendations to help determine your best fit. If additional service is needed, contact : customercare@solomonlawrence.com.


RETURNS & EXCHANGES
This Returns and Exchanges Policy applies to all purchases made through the website SolomonLawrence.com.
All Solomon Lawrence purchases may only be returned within 28 days of purchase.

Online purchases made through the Site are valid for exchange, credit, or refund within 28 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. 
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable). 

On-Sale & Clearance items made through SolomonLawrence.com, must be returned in 14 days of purchase in order to receive refund. 

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND SOLOMON LAWRENCE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 21 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

Can I cancel or modify my order?

Orders that have not yet shipped can be cancelled by contacting customercare@solomonlawrence.com immediately.

Please allow 7 to 10 business days for your refund to be processed.

 

Additional Questions?

 

Email us at customercare@solomonlawrence.com.

Subscribe